Terms and Conditions (GTC)

The terms and conditions unfold their legal effect between the visitors of events of the Philharmonie Salzburg. Its scope extends to performances that are organized by the Philharmonie Salzburg itself, as well as to all performances for which the Philharmonie Salzburg merely sells the tickets.

1. TICKET PRICES
The prices quoted in all our publications apply. Exceptions are printing errors. In case of deviation, the prices announced in our ticket webshop apply.

2. dISCOUNTS
Discounted tickets can only be purchased if the discount requirements are met and also proven (for example: by a valid ID). There is no legal claim to discounted cards, to certain cards or groups of seats. The discounted tickets are limited to one person per person. Discounts can not be accumulated. In the case of unjustified claiming of a discount, the difference can be levied on the full ticket price or the visitor of the presentation can be expelled. The purchase price will not be refunded in the second case.

2.1. Youth cards for pupils and students
Students and students until the completed 26. For all in-house concerts of the Philharmonie Salzburg, reduced tickets are available for the price of EUR 12, - (subject to availability), events in the Salzburgarena as well as anniversary concerts are excluded. The purchase must be made personally on presentation of a valid ID at the day or evening box office of the respective event or the purchase is also possible in the ticket shop at www.philharmoniesalzburg.at.

2.2. Wheelchair
By appointment, wheelchair places with a reduction of 50% can be made available at the normal price. The allocation of the wheelchair places follows the priority principle.

3. CARD PURCHASES
You can obtain information about purchasing cards from Monday through Friday, from 9.00 to 16.00 via telephone + 43 650 517 20 30, and by e-mail to tickets@philharmoniesalzburg.at as well as 24 hours, 24 hours a day online via the ticket shop on www.philharmoniesalzburg.at as well as at the day or evening box office of the respective event from 1h before the start of the performance.

3.1. pay
By telephone order: The invoice will be sent to you, the ABO cards will be sent after receipt of payment. A processing fee of EUR 5,00 will be charged.
When ordering by e-mail: The invoice will be sent to you, the ABO cards will be sent after receipt of payment. A processing fee of EUR 5,00 will be charged.
When ordering in the ticket shop on www.philharmoniesalzburg.at: Payment by credit card or bank transfer. Here no processing fee is charged.

3.2 Expiration of unpaid cards
The right to ordered tickets that have not been paid up to one week before the beginning of the event (ie credit to the Philharmonie Salzburg account or confirmation of the amount by the credit card company) will be forfeited.

3.3 Exclusion of postal delivery
From two weeks before the start of the event, tickets can no longer be sent by post but can only be purchased in the ticket shop or at the box office.

3.4 card loss
For a processing fee in the amount of EUR 5,00 per reprint, a duplicate can be created if the card is lost. The original card loses its validity.

It is the responsibility of the card purchaser to check the details on the ticket. If you have any errors, please contact the staff of the Philharmonie Salzburg immediately. Subsequent complaints can no longer be considered.

4. SPECIAL FEATURES ONLINE BOOKING
The ticket shop on www.philharmoniesalzburg.at offers the possibility to select a desired seat directly on the basis of the hall plan. Thereafter, the registration takes place as an already registered user or the registration as a new user. When purchasing regular tickets, the ticket will be sent by e-mail upon receipt of your payment.
The ticket must be printed and brought to the event and presented to the ushers on request or presented on the smartphone via mobile ticket or pdf. The print of the barcode on the ticket must be flawless. Copying and modifying the printed ticket is prohibited. Printed tickets are excluded from exchange and return. Payment in the ticket shop is only possible by credit card or bank transfer. The online payment is processed via the partner company Stripe by means of secure data transmission (SSL). The Salzburg Philharmonic accepts no liability for damage caused by criminal activities or manipulation by third parties.

5. SUBSCRIPTIONS
Subscription renewals can also be completed by phone, e-mail and online ticket shop.

5.1. existing subscribers
For existing subscription customers, we have already set up an account at philharmoniesalzburg.at or kinderfestspiele.com and deposited your subscription accordingly. We offer 2 convenient options.
1. Log in at www.philharmoniesalzburg.at or www.kinderfestspiele.com and renew your subscription yourself without additional processing fees. The tickets are automatically sent to you by e-mail and can either be printed out or saved to your smartphone as a PDF.
2. Register by e-mail (tickets@philharmoniesalzburg.at or tickets@kinderfestspiele.com) or by phone + 43 650 517 2030. The invoice will be sent to you, the ABO cards will be sent after receipt of payment, plus € 5,00 processing fee.
Philharmonic Subscribers: Your subscription will be renewed automatically, up to 30. April 2019 for the season 2019 / 20 or until 30. April 2020 for the season 2020 / 21 nothing to the contrary is announced.

5.2 transferability
You can transfer your subscription card to a third party on your behalf to attend individual events.

6. WITHDRAWAL OF TICKETS
Redeemed cards will not be exchanged, the purchase price will not be refunded. Replacement of unused or partially used cards or lost cards will not be provided.

7. CANCELLATION OR CHANGE OF PERFORMANCE
If another work is played instead of the work whose title is printed on the admission ticket, or if the performance is canceled without replacement, customers will receive the admission ticket price back in full or in part if an event is canceled. Refunds can also be made in the form of vouchers.
Changes to the cast and program, as well as changes to the starting times, do not entitle the holder to return the tickets. If there are any changes, the Philharmonie Salzburg will do everything possible to inform the ticket buyer (by e-mail, SMS, letter or telephone) within a reasonable framework. However, there is no entitlement to information about line-up and program changes or about changes to the starting times. Claims for damages against the Philharmonie Salzburg due to failure to provide information are therefore irrelevant. It is the responsibility of the card buyer to inform themselves of any changes. The current information can be found on the website of the Philharmonie Salzburg at www.philharmoniesalzburg.at.
If the performance is canceled, a substitute performance will be offered or, if this is not possible, the entrance fee will only be refunded if less than half of the performance has been played at the time of the cancellation.

8. HOUSE LAW
With the purchase of the ticket, the visitor accepts the house rules of the respective venue and submits to them. As a matter of principle, the staff of the public service of the respective venue must present the valid ticket upon request. Each valid ticket entitles you to visit the presentation described on it. Only the space indicated on the ticket may be taken. Persons may be denied access to events of the Philharmonie Salzburg, provided that they fear that they disturb the performance or harass the other visitors. Furthermore, access can be denied if persons have already disregarded the general terms and conditions in earlier performances. Visitors may be expelled from the running show if they disturb them, harass others, or have taken a seat they have not been assigned. In this case there is no refund of the ticket price. The use of mobile phones in the auditorium is prohibited. The entrainment of food and drinks in the auditorium are also not permitted. Smoking is strictly prohibited.

9. PICTURE AND SOUND RECORDINGS
The production of image and sound recordings of all kinds by visitors in the auditorium is not permitted. Visitors agree that photos, audio and video recordings made for events of the Philharmonie Salzburg or the Kinderfestspiele may be used at any time and without any claim for financial compensation, and do not consider this an interference with legitimate interests of their personal rights ,

For contributors of any kind:
Image and sound materials that arise during rehearsals, castings, workshops, competitions and performances by participants of any kind may be published without any further consent. All rights for the use, application and publication of various recordings are transferred to the Philharmonie Salzburg / Children's Festival. The image and sound materials may be used for illustration, for advertising purposes and for publication on social media.

10. DATA PROTECTION
Upon reservation or order, the customer is requested to disclose his personal information (name, address, telephone number, e-mail address). The Philharmonie Salzburg is granted the right to store this data electronically. The same rule applies to the data of subscribers to newsletters of the Philharmonie Salzburg.
The contractual partner agrees that his personal data, such as name, address, e-mail and telephone number for the purpose of business transactions, invoicing, internal evaluation for marketing purposes and for sending advertising material (by post and / or by e-mail) for further projects processed by Elisabeth Fuchs and / or the Philharmonie Salzburg and the data can be passed on to business partners for the purposes mentioned if this is necessary for business transactions

11. CONTENT OF OUR PUBLICATIONS INCL. WEBSITE
The publications of the Philharmonie Salzburg each have an imprint. The use of the texts and illustrations contained therein - even in excerpts - is permitted only with the express permission of the Philharmonie Salzburg. The Philharmonie Salzburg assumes no liability for any errors or inaccuracies of its homepage and print media.

12. LIABILITY
The customer only has claims for damages resulting from injury to the integrity of life, body, health or from the breach of contractual main obligations, ie those whose fulfillment is necessary to achieve the purpose of the contract. Furthermore, liability is also assumed for damages that have arisen as a result of intentional or grossly negligent breach of duty by the Philharmonie Salzburg or its legal representatives. In the case of damage caused by vicarious agents, it must be pointed out that there must be a connection with the contractually owed service in order to be able to claim for compensation.

In the event of a breach of essential contractual obligations, the Philharmonie Salzburg is only liable for foreseeable damage typical for the contract if this was caused negligently, unless the customer is entitled to compensation for personal injury.

13. WITHDRAWAL
The Salzburg Philharmonic does not grant any special rights of withdrawal regarding the purchase of tickets. It should also be noted that there are no statutory rights of withdrawal within the meaning of the FAGG.

14. SPECIAL RULES AND LAWS
These terms and conditions are governed by Austrian law. The Salzburg Philharmonic reserves the right to change the terms and conditions. Court of jurisdiction is Salzburg.

15. EU mediation
Information on online dispute resolution: Consumers have the opportunity to file complaints with the EU's online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE, You can also address any complaint to the e-mail address office@philharmoniesalzburg.at.

16. Liability for contents of this website
The Salzburg Philharmonic constantly develops the contents of this website and endeavors to provide correct and up-to-date information. Unfortunately, the Philharmonie Salzburg can not assume any liability for the correctness of all content on this website, especially for those provided by third parties. If you notice any problematic or illegal content, please contact us immediately. You will find the contact details in the imprint.

17. Liability for links on this website
The website of the Philharmonie Salzburg contains links to other websites for which the Philharmonie Salzburg is not responsible. If you notice unlawful links on this website, please contact us. You will find the contact details in the imprint.

18.COVID-19
With the purchase of a card, you undertake to comply with the current Corona preventive measures for events by the Federal Ministry. Available at: www.oesterreich.gv.at.
At the current time this means: a distance rule of min. 2 meter, a fixed allocation of seats and a mask requirement throughout the building and during the concert. Furthermore, written instructions and the instructions by the staff must be followed. The Philharmonie Salzburg and the Children's Festival will be held harmless in the event of COVID 19 disease

Terms and Conditions for the Order of Vouchers

  1.  Scope

Our general terms and conditions apply to all orders for vouchers via www.philharmoniesalzburg.at or www.kinderfestspiele.com, which can be found at: https://www.philharmoniesalzburg.at/impressum-agbs-2/#agb or https: // www. kinderfestspiele.com/impressum-agbs-2/#agb

  1.  conclusion of contract

The article presentation on our portal is in each case a binding offer directed to the conclusion of a contract with the customer, which the customer accepts through his order. The contract for the purchase of a voucher comes about as a result of the fact that the customer first indicates during the ordering process whether a print @ home voucher or the voucher dispatch by post is desired. For mailing additional costs of EUR 5, -to. Afterwards the voucher with the desired value will be put into the shopping cart. The customer can remove the sum of all vouchers from the shopping cart - this enables the customer to recognize and rectify any input errors before submitting the order. After selecting the means of payment, entering the personal data of the customer and confirming these terms and conditions, the customer can check all entries for accuracy and possibly change again before ordering. The customer accepts the offer by pressing the button "order with payment". Following this, the customer will be sent an e-mail confirming the contract in which all relevant order data are summarized.

  1.  Voucher purchase and redemption

3.1 The purchase of vouchers via www.philharmoniesalzburg.at or www.kinderfestspiele.com is reserved exclusively for consumers from the age of 14 and entrepreneurs. A consumer is any natural person who concludes a legal transaction for a purpose that can not be attributed to a commercial or self-employed professional activity. The use and use of the website and the purchase of vouchers for commercial purposes (in particular the trade in and the commercial resale of vouchers) or for purposes that serve a self-employed professional activity is not permitted. The Philharmonie Salzburg / Kinderfestspiele has the right to withdraw from the contract in this case, whereby a handling fee immediately due for payment to the Philharmonie Salzburg / Kinderfestspiele in the amount of twice the contract value (voucher value) is agreed.

3.2 An order on the website can only be made in German. All relevant data must be complete and truthful.

3.3 The vouchers are not personal, ie it is only the presentation of the voucher in the redemption or the Print @ home voucher on redemption at the evening / Tageskassa necessary. You can pay online at www.philharmoniesalzburg.at / www.kinderfestspiele.com using the coupon code (shown on the coupon under "Code"). It is not possible to block the voucher (eg in case of loss, theft, etc.). For the unlawful redemption of a voucher, the Philharmonie Salzburg / Children's Festival can therefore assume no liability and therefore is not obliged to replace a voucher in case of loss. A cash discount of the vouchers is not possible.

  1.  Prices, payment, delivery and shipping

4.1 All prices quoted are final prices and include value-added tax or sales tax. The ordered vouchers can be paid up to an order value of EUR 300, - by bank transfer or by credit card. There is a minimum order value of EUR 5, -.

4.2 For the delivery of vouchers by Österreichische Post AG, the shipping costs of EUR 5, - stated on the portal are to be paid by the customer. In case of bank transfer, the delivery will take place after receipt of the transfer amount in the specified bank account, if paying by credit card, your order will be shipped within business hours on the same day. The delivery and postal delivery of the vouchers takes place within 5 days from receipt of payment to the address specified in the order. Deliveries are only possible to addresses within Austria. Compensation for late or failed delivery is excluded except in the case of intent or gross negligence on the part of the Philharmonie Salzburg / Kinderfestspiele.

  1.  Withdrawal / right of withdrawal

REFUND POLICY

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving reasons, as long as the voucher has not yet been redeemed.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the vouchers.

To exercise your right of withdrawal you must contact us
Philharmonic Salzburg
Moosstrasse 86
5020 Salzburg
Tel .: +43 (0) 650 517 20 30 (Mon - Fri, 9:00 a.m. - 16:00 p.m.)
E-Mail: office@philharmoniesalzburg.at

by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we have repaid to you all payments received from you, including delivery charges, promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We can refuse repayment until we have received the vouchers back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have to send the vouchers back to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.